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Maytag reliability put to the test

July 11, 2008 12:00:00 AM PDT
The Maytag repair man looks pretty lonely during commercials, because they say the products are so reliable. But according to Consumer Reports National Research Center, the appliances may not be as trustworthy as the company claims."We surveyed nearly a million of our subscribers to see if they've had any problems with the appliances they bought in the last few years. Maytag has been among the less reliable brands in several categories," said Rosalind Tordesillas of Consumer Reports.

Reports show Maytag washers, dishwashers and top-freezer refrigerators are among the less reliable. A Consumer Reports survey also found that customer support was among the lower-rated brands, along with Frigidaire and Jenn-Air.

"Maytag's service was especially disappointing when technicians come to the house to do repairs. It was also below average at helping over the phone and through its Web site," said Tordesillas.

Maytag was acquired by Whirlpool two years ago. Whirlpool says customer service is improving. Consumer reports says research shows Maytag appliances such as electric stoves, cooktops and wall ovens are all quite reliable.

 

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