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Can't get online with Time Warner?

February 27, 2009 12:00:00 AM PST
If you have Internet service from Time Warner Cable, and you've had temporary interruptions this past week, you're not alone.Time Warner Cable says hackers are responsible for the sporadic outages. The company has sent an e-mail to customers, saying, "We suspect that the attackers are using 'zombie computers' or hijacking unsuspecting subscribers' machines to perpetrate the attack without its owner's knowledge."

Time Warner says it takes such attacks extremely seriously, and the company is working with the appropriate law enforcement agencies to find and prosecute those responsible. Computer experts say users should be sure they have adequate virus and firewall protection, to guard against a "takeover" by such hackers.

Here is the complete e-mail from Time Warner:

During the past week, hackers have launched a series of attacks on Time Warner Cable's servers. Time Warner Cable is working with law enforcement agencies to resolve these crimes.

As a result of these attacks, you may have experienced a temporary "outage" when attempting to surf the Web, including an intermittent "page cannot be displayed" error message. The outages did not result in services being 100 percent unavailable; and were limited to sporadic timeouts which appeared to be random events. Some users may have experienced a total disconnect. These types of attacks are not uncommon, especially for a network as large as ours. We suspect that the attackers are using "zombie computers," or hijacking unsuspecting subscribers' machines to perpetrate the attack without its owner's knowledge.

All of us at Time Warner Cable take these attacks extremely seriously. As previously mentioned, we are working with the appropriate law enforcement agencies that specialize in investigating these types of crimes. We will pursue prosecution of all perpetrators to the fullest extent of the law. We apologize for the inconvenience that these attacks may have caused and encourage you to report any suspicious activity. Instructions for reporting security abuse are located at http://help.rr.com

Sincerely,

Time Warner Cable Customer Service


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