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Having trouble with the digital TV switch?

June 16, 2009 12:00:00 AM PDT
The digital television switch went pretty smoothly on June 12, but some viewers are still having difficulty receiving ABC7 and other stations through their converter boxes. Here are some tips to help you get those stations back. If you set up a digital-to-analog converter box before the DTV transition on June 12, you may have lost some of the stations you were able to watch before. That is because some TV stations changed channel positions. Even if you have re-scanned the boxes, you may not be able to find them.

To get all the stations back, you will need to do what is called a "double re-scan" to clear your box's memory of saved channels. There are five simple steps to do this:

  • Disconnect the antenna from the box or digital TV.
  • Re-scan the box or digital TV without the antenna connected. Be sure to follow the onscreen instructions or the owner's manual, as every device is a little bit different.
  • Unplug the box or digital TV from the electrical outlet for at least one minute.
  • Reconnect the antenna to the box or digital TV and plug the unit into the electrical outlet.
  • Rescan the box or digital TV to get back all of your lost stations.
You must have a VHF/UHF antenna or rabbit ears to pick up all of the local channels.

The location of an indoor antenna is essential and if you're having problems getting reception. You may need to move the antenna to another location.

The FCC recommends putting your antenna as high as possible and near a window. They also suggest placing it away from other electronic equipment, including computers and DVD players. In addition, try to change the direction the antenna is facing. In some cases, you might need a rooftop antenna. You may need to re-scan your converter boxes after moving your antenna.

If you could still use some help making the transition from analog to digital, ABC7 has set up a hotline. For assistance call (866) 620-8913.

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