"Did you realize more by unbundling and charging them a little bit less on the fare but a lot more for the bag?" Congressman Peter Defazio (D-Ore.) asked Spirit President Ben Baldanza.
Airlines collected $7.8 billion last year in ancillary fees, most of which used to be included in the price of a ticket.
In a new report, the Government Accountability Office insists many of those fees are hidden.
"I would like to see there be a set fee for a ticket and you know what you're getting with that and you don't have all these hidden costs," said Teresa Lusby, an airline passenger.
The U.S. Department of Transportation is making several recommendations so that all fees are disclosed to the customer up front.
- Clear, full-price advertising.
- Reimbursement of baggage fees when bags are misplaced or lost.
- Provide travel booking services with accurate information on fees and costs.
- Provide pricing that includes all taxes and extra fees so customers will know what they're purchasing.