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Disabled woman denied flight out of LAX due to expired license

A woman left disabled from a stroke was denied a flight out of LAX because of an expired driver's license.
April 5, 2014 12:00:00 AM PDT
A woman left disabled after a stroke was denied a flight out of Los Angeles International Airport due to an expired driver's license.

Sherry Wright, of Canyon Country, is still upset about the way she and her disabled sister, Heidi Wright, were treated by a Transportation Security Administration official at LAX.

Heidi, 58, suffered a stroke 10 years ago. She is wheelchair-bound and unable to speak.

"He just wanted me to make my sister talk, and I couldn't believe it. I was like, 'Wow, we're going to make a miracle right now,'" said Wright.

Sherry took Heidi to the airport Wednesday for a flight to Phoenix, but they were stopped by the TSA because of the expired license.

"I showed her ID, her social and her DMV papers," said Sherry.

Sherry said the agent was extremely rude.

"I was shocked. I was just standing there, tears were coming out and I was like, 'Are you serious? We can't get her to talk.'"

The family is frustrated because an older sister waiting to begin caring for Heidi in Arizona said she had called the TSA beforehand to find out what was needed.

The TSA says it does have a program to meet the needs of disabled travelers.

"I think it could have been handled differently by the TSA and it probably could have been handled differently by the family, and hopefully moving forward the family won't have this problem again, because they know about the programs that we have in place," said Nico Melendez with the TSA.

Because she wasn't allowed to fly, Heidi had to make an eight-hour bus trip to Phoenix.

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