Starbucks CEO apologizes to 2 black men arrested

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Both police and Starbucks are investigating after video of an arrest at a Philadelphia Starbuck went viral. (Courtesy Lauren)

Starbucks' CEO says he wants to apologize personally to the black men arrested at one of his Philadelphia stores, an incident that prompted accusations of racism on social media.

Kevin Johnson posted a lengthy statement Saturday night, calling the situation "disheartening" and that it led to a "reprehensible" outcome.

Videos posted online show police handcuffing the two men Thursday. Philadelphia's police commissioner said Starbucks employees called 911 to say the men were trespassing. He said officers did nothing wrong and the men refused to leave, leading to the arrest.

WATCH: Philadelphia police commissioner's statement on Starbucks arrests
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Watch Philadelphia Police Commissioner Richard Ross's full statement on the incident at a Philadelphia Starbucks, delivered via Facebook on April 14, 2018.

Johnson said it was wrong for the store to call police and he will make any "necessary changes to our practices" and "you should expect more from us."

He said he'll be joining Philadelphia's regional Starbucks manager in the coming days.
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