Consumer Reports releases 2014 naughty and nice list

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This holiday season, Consumer Reports releases a naughty and nice list for companies that are consumer-friendly. (KABC)

CVS Pharmacy lands on Consumer Reports' nice list this year for the company's efforts to help smokers kick the habit.

"More than 7,000 CVS Pharmacies stopped selling tobacco and cigarettes and they also launched a program to help people quit," said Tod Marks, a senior projects editor for Consumer Reports.

Marks compiles the naughty and nice list based on input from Consumer Reports experts.

"We're not rating companies. The naughty and nice list is a look at company policies and practices to see how consumer-friendly they are," he said.

JetBlue, which is also on the list, offers a nice gesture for holiday travelers. If a customer notices a fare has dropped within two weeks of booking a flight, the person can simply call the airline and receive a JetBlue credit for the price difference.

But Spirit Airlines is not as kind. The company landed on the naughty list for hiking baggage fees by $2 per bag,

Among retail companies, Zales jewelry chain is on the naughty list, too. In a Credit Cards website study, Zales charges the highest interest rate of 28.99 percent.

For those looking to purchase a big screen television, Overstock.com is on the naughty list for not accepting returns on sets 37 inches and larger.

But Sam's Club is on the nice list this year because the store will refund double the money for members who don't love the fresh meat, produce, or baked goods customers purchase.

Anyone looking to purchase tickets to an event should consider using StubHub because the company is transparent about ticket costs. The ticket reseller promises that the price shown for a ticket is the price at checkout.

For a full list of all the companies that are naughty and nice, check out the Consumer Reports list.


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