It's been eight months since a wind driven fire destroyed hundreds of homes in the mobile home park in Sylmar.
Terri Mynez and Tobey Vozzello said they're still waiting for insurer AIG to pay out the rest of their claim to replace their home.
"I've received my base policy, but my policy I have guaranteed replacement, which means they need to replace my home like it was the day before the fire," said Mynez.
Commissioner Poinzer negotiated a deal with AIG for the insurer to put in more than $45-million into a fund to cover replacement costs at the Sylmar mobile home park.
"Once they turn in all their paperwork and they still haven't been paid I need to know about that," said Poizner. "People should call us, and if I find out that that AIG is holding up money, I will call up the president of AIG personally like I have in the past. We'll get every dime of that money paid as quickly as possible."
Mynez and Vozzello say they and others living in the mobile home park have completed and submitted the proper claim forms. They now intend to contact commissioner Poizner's office.
"We've been told since the seventh of July it will be two weeks until we get our checks and we were told on the 16th 'two more weeks,' my husband was told yesterday, 'two more weeks,'" said Vozzell.
The two women say timing is becoming an issue. They said mobile homes take 6-8 weeks to be built once they are ordered and another couple of weeks to be installed and wired to their spots. They would like to have the situation resolved by November 1 because that is when they will resume paying rent.