Time Warner issues free movie or gift card for Super Bowl blackout

LOS ANGELES

During the Super Bowl, an unspecified number of Time Warner cable customers watching the game saw their signal go out just before halftime.

Time Warner said a technical issue affected the Fox standard definition channel, causing a blackout for approximately one hour. The game was viewable on the high-definition channel.

Monday, Time Warner announced all L.A.-area TV customers would automatically receive a "gift of appreciation."

"Although most of our customers didn't experience an interruption, we want to express our sincere apologies to all Time Warner Cable TV customers in the Los Angeles area," said Deborah Picciolo, senior vice president of operations at Time Warner Cable. "Digital TV customers will receive a credit for the cost of an On Demand movie once purchased, and analog customers will receive a $5 gift card. These will be provided automatically; no customer action is necessary."

Copyright © 2019 KABC-TV. All Rights Reserved.