The Department of Motor Vehicles has announced on July 24, 2019, it will close offices statewide for half a day to re-train employees on customer service skills.
It says it's doing this to better prepare employees to process REAL ID transactions and reinforce training on providing "excellent" customer service.
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The training will take place at 183 DMV field offices and more than 5,000 employees will receive the training at their home offices, which will open for business at 1 p.m.
DMV Call Centers (1-800-777-0133) will remain open during the half-day office closure. Customers will be able to:
- Conduct transactions online, at dmv.ca.gov, including renewing a vehicle registration, changing an address, requesting a copy of their driving record or making an appointment.
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- Conduct transactions at DMV Now self-service kiosks located at grocery stores and select libraries, such as renewing a vehicle registration, filing for planned nonoperation (PNO) status, submitting an affidavit of non-use, submitting proof of insurance, and paying a $14 insurance reinstatement fee. A map of kiosks can be found online here.
- AAA members may visit AAA offices to conduct some transactions, including vehicle registration renewal.
- Registration services also are available at California DMV Business Partners for a fee. Customers can search for partners with this online map here.