Eagle Mountain Casino, as an apology, is offering all attendees a full refund and free tickets to any future 2024 show at the casino.
PREVIOUS STORY: George Lopez stops Eagle Mountain Casino show 30 minutes early
The casino is also pushing back claims made by Lopez's team after the stars' abrupt exit.
Eagle Mountain confirmed that they did see guests yelling out show but claim their surveillance footage show they were not "unruly" or "providing an unsafe environment."
The casino added that Lopez had hired his own security and say it was up to his security to inform the casino's team if they wanted to escort anyone out, which the casino claims never happened.
"While we did see guests yelling out, we see recording showing those saying -- we love you, can we buy you a drink," assistant general manager Tiffani Sahagun said in a statement. "We also know that at a comedy show, there are also likely some outbursts that casino security would have been happy to address had any issue been made known."
Full Eagle Mountain Casino statement:
"He ended abruptly, after everyone was like, 'We love you, George,' like, 'Let me buy you a drink.' And he gave one warning. 'Let me do my job,'" recalled Gabrielle Enciso, whose family was at the show.
They drove an hour and a half and paid nearly $500 for four tickets.
She, like many, was disappointed and felt let down by someone they grew up watching.
"It was just a big disrespect to the Hispanic and Latino community. I mean, a lot of people here work very hard, and he acknowledged the fact that he's in a very prominent place where a lot of people are out here working in the field and doing hard labor where there's not a lot going on here in Central Valley," expressed Gabrielle.
This comes after George Lopez's original show scheduled for April 20 had to be changed due to a medical emergency.
For reimbursement, guests are asked to visit the Casino's website and fill out a form. According to the form, guests must be Legacy Rewards members to redeem the two free concert tickets.
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