"It's so clear that it's common sense that a 6,000-pound container can't fit in a mailbox," said Pam Skinner, who reached out to Eyewitness News for help after dealing with the company for nearly a month with no solution.
"Every time I called Amazon, I asked them to please look at the product and look at where it was delivered," said Skinner. "And they wouldn't help me."
Skinner said she'd been considering purchasing a container home to place on their property, so her 87-year-old mother could live close to them.
She said she made the purchase on Amazon on September 9, and $12,700.91 was withdrawn from her bank account the following day. Skinner said she then got a notification that the container home was en route to her property.
"They (first) said it was going to take around 30 days. But then I got a notice from Amazon, and my son told me the container house is coming. And I'm like, oh my gosh, it was quicker than I thought."
But the container home never showed up, even though she received a notification from Amazon that the "package was left inside the residence's mailbox."
Skinner said she appealed to the company twice, asking for a refund. But she said she was denied both times.
"I'm not trying to make $12,000 off Amazon. I'm just trying to get my money back or get our little container home."
Eyewitness News reached out to Amazon to inquire about Skinner's situation, and a company spokesperson responded promptly.
In an email, the spokesperson said that Skinner did the right thing in reaching out to customer service to help, and a company representative has reached out to her.
"They were in touch with her directly, apologized to her, and issued a refund on the card she paid with. We're going to look further into it and ensure we're delivering the best customer service possible for our customers."