A new Buzzfeed investigation found more than 180 people have filed lawsuits, police reports or complaints against Massage Envy.
According to a new Buzzfeed investigation, many of the lawsuits claim the complaints were ignored or mishandled by the company.
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At least two massage therapists at two Southern California locations have been arrested for sexual assault, including one in Seal Beach and Thousand Oaks.
The article cites lawsuits, police reports and other official documents.
Massage Envy said in a statement, the incidents described in the report were "heartbreaking."
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The company also says it isn't liable for sexual assaults that take place at the spas because the individual locations are franchisees.
WPVI-TV contributed to this report.