Juliana Murillo arrived at her apartment on Park Avenue Monday with flowers for her mother's birthday when she was attacked.
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"When I was about to go in I got attacked by a man," she recalled tearfully. "He pushed me really hard. I hit my head on the door. I couldn't process what was going on and my body just went into shock. I just kept saying 'What are you doing? What are you doing?'"
Video shows the man push Juliana to the ground and then struggle with her as she tries to hold onto the purse. She tries to pull it back but eventually he is able to grab it and run away. Inside the bag were her ID, keys and card.
After ABC7 posted footage of the terrifying encounter on Instagram, a restaurant in the San Fernando Valley commented and offered its support.
"We'd like to invite her and her mother for a birthday dinner at our Van Nuys store," Ramen Izakaya commented.
Video: Suspect knocks woman to ground, snatches purse in San Fernando
San Fernando police say this type of crime is rare for the community.
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"It's heartbreaking seeing the video, especially when an innocent person is randomly attacked like that," said Lt. Walter Dominguez with the San Fernando Police Department. "We are doing everything within our means to investigate this crime."
Juliana is hopeful that telling her story can prevent others from being victimized.
"It's just a very unfortunate situation and I want to make everybody aware to be vigilant and look at their surroundings," she said.
San Fernando police ask anyone with information to contact the department.