Houston 911 operator accused of hanging up on thousands of calls

HOUSTON -- A former 911 operator is accused of hanging up on emergency calls.

Crenshanda Williams used to as a Houston Emergency Center 911 operator. Court records show the 43-year-old was charged with two counts of interference with an emergency telephone call. She was freed on $2,000 bond and faces a court appearance next week.

Back in March, Jim Moten said he called 911 after witnessing two vehicles speeding down Highway 45, and seconds into his call, it dropped, or so he thought.

"What I thought at the time I thought my phone had dropped the call," said Jim Moten. "Come to find out I was hung up on."

According to court documents, Williams was the 911 operator that took Moten's call. The documents show that before Moten could finish explaining, she hung up and said, "Ain't nobody got time for this. For real."

"If someone calls in to report an incident, whether the person feels this is an emergency or not, you should have time for it," Moten said.

It angers Moten to know that investigators said she's done it before. Charging documents said she had an abnormally large number of "short calls" that lasted no more than 20 seconds.

"This is a person that probably doesn't need this job," said Moten.

Another call investigators say Williams hung up on was covered by WABC-TV on March 12. A man called 911 about a deadly robbery on FM 1960 and Mills Road. The store owner was killed leaving behind four children.

"It's a really tragic thing to hear," said Moten.

For that particular call, documents said, you could "hear (Williams) sigh before the call is terminated."

Documents went on to state that "thousands of short calls have been attributed to the defendant from October 2015 through March 2016."

According to police, when Williams was questioned about the incidents in June 2016, she told them "that she often hangs up on calls that have not been connected because she did not want to talk to anyone at that time," KPRC-TV reported.