The city officially launched its own mobile crisis response program Thursday, Be Well Orange County, in hopes of improving services for people battling homelessness, mental health illness and drug addiction while alleviating stress on law enforcement resources.
It's been nearly three years since Erin Brooke Lee found herself living in her van. She said police often show up when people tried to help her.
"I mean when the police respond automatically, you know, the first, you know, the intimidation or worry, 'Am I in trouble? Did I do something wrong? Am I gonna go to jail because I'm homeless?'" Lee said.
That all changed about a month ago with Be Well Orange County. Lee said she was on her way to housing after getting more focused care.
"The care was like, you know, it wasn't anything fake. It was sincere and they followed up on me. They probably checked on me like every two days," Lee said.
More help like this is on the way.
MORE | LA debuts program to send unarmed team to mental health incidents
LA city, county roll out pilot program to send unarmed responders to mental health incidents
Orange County District Attorney Todd Spitzer and Huntington Beach Police Department Chief Julian Harvey said the Be Well OC program frees up law enforcement to fight crime - not treat people battling addiction, homelessness or mental health illness.
"We need to be treating people with empathy and understand there's something going on that's the root of the problem. So, instead of sending people to jail we need to send people into treatment," Spitzer said.
"These professionals will have the ability to do follow-up case management on some of these incidents. Police departments aren't equipped for that. We're not built for that. We're built for being responsive and reactive," Harvey said.
Anthony Delgado, the director of Mobile Response Services with Be Well OC, said two teams with a couple trained employees in vans will have more time, noon to midnight, to asses patients not necessarily in need of psychiatric holds, but in need of treatment.
"We run the gamut from a very low threshold of stress all the way to that pre-crisis level, which might be prior to somebody meeting criteria for a hold or having to go to the hospital involuntarily," Delgado said.
Garden Grove is set to launch its own Be Well OC program in October, and more cities are expected to follow.
MORE | In LA, many 911 mental health calls ending in tragedy. Here's what we found
Families mourn losses as law enforcement, activists differ on how to improve mental health responses