Company is helping people with hearing loss communicate with loved ones

A company is providing the power of communication to people with hearing loss so they can communicate with their loved ones.
INGLEWOOD, Calif. (KABC) -- The ClearCaptions phone allows anyone with hearing loss that qualifies for the servie, to communicate by using a system that shows words on screen when someone is speaking.

With the coronavirus pandemic keeping everyone inside ClearCaptions, Inglewood representative, Tiffani Warren, said being able to communicate is more important now than ever.

"With people being on the inside, they have to reach out to family members and relatives," said Warren, Title IV ADA Specialist for ClearCaptions.

Veteran Charles E. Battle said the ClearCaptions device has been especially beneficial because he doesn't have very many family members Los Angeles.

"It's just like having a secretary," said veteran, Charles E. Battle. "It's just like having someone that is looking after you."

"My family is able to call and leave me messages around the country in Alabama, my daughter is in Virginia," Battle said. "This is a lifesaver for me."

Because of Title IV of the Americans with Disabilities Act, this service from ClearCaptions is free for whoever qualifies for it.

"You can connect to your loved ones to your doctors, to anyone who you need to communicate with," Warren said.

Warren said prior to the pandemic, she would hand deliver and install the devices for her clients, but not installation looks a little different.

The company sends the devices in the mail and then helps install them over the phone. Warren said she also still calls and checks on all of her clients at least once a week.

"We're calling every single day, not only to make sure that the phone is working OK, and up to par," Warren said. "But to make sure our clients know that we're thinking about things during these troubling times."

"No other system I've seen that they will call and see how you doing and are you OK," Battle said.

The service comes as a landline or an iPhone app.

ClearCaptions is available in all 50 states to anyone who needs it by going to

"FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund."

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