Doctor dragged off United flight in Chicago reaches settlement

CHICAGO (KABC) -- Dr. David Dao, who was dragged off a United Airlines flight to Louisville when he refused to give up his seat for crew members, has reached a settlement with the airline for his injures, his attorney said.

Cellphone video of Dao being physically removed from the April 9 flight quickly went viral.

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Video shows three security officials dragging a male passenger from a United Airlines flight that the airline said was overbooked as it waited to depart from Chicago's O'Hare International Airport.

The footage showed airport police officers pulling the 69-year-old father of five from his seat and dragging him down the aisle. His lawyer says he lost teeth and suffered a broken nose and a concussion.

Dao's attorney said that the amount remains confidential as one of the provisions of the settlement. He also praised United CEO Oscar Munoz.

MORE: Who is the Kentucky doctor dragged from United plane?

"Mr. Munoz said he was going to do the right thing, and he has. In addition, United has taken full responsibility for what happened on Flight 3411, without attempting to blame others, including the City of Chicago. For this acceptance of corporate accountability, United is to be applauded," said attorney Thomas Demetrio.

MORE: United CEO talks about passenger removal controversy

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United CEO Oscar Munoz sat down exclusively with ABC News after controversy over the removal of a passenger from an overcrowded plane.

United announced changes to its customer policies Thursday.

The changes include not calling police to remove passengers from overbooked flights, not requiring seated customers to involuntarily get off the plane and offering up to $10,000 to bumped fliers.

VIDEO: Air travelers say United taking right step with changes

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United Airlines announced new policy changes in light of the controversy over the passenger who was dragged off a flight. Many air travelers say it's a start, but more needs to be done.

Also Thursday, the troubled airline released a report detailing mistakes that led to the incident involving Dao and announced other policy changes including:

-Establishing a customer solutions team.
-Ensuring that crews are booked onto a flight at least 60 minutes before departure.
-Giving employees additional annual training.
-Creating an automated system for encouraging volunteers to change travel plans.
-Reducing overbooking.
-Empowering employees to quickly resolve customer service issues.
-Reimbursing $1,500 to any passenger whose bag is misplaced.

Dao applauded the airline's announcement in a statement from his lawyer saying, in part:

"All of its policy changes announced today are passenger friendly and are simple, commonsense decisions on United's part to help minimize the stress involved in the flying experience. Dr. Dao is proud, despite his ordeal, to have played a role in spearheading these announced changes."

The Associated Press and KTRK-TV contributed to this report.
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