New Ontario UPS facility to process 400K packages a day, company says

ONTARIO, Calif. (KABC) -- The largest package shipping company in the world says it's ready for the holiday season.

UPS has a new state-of-the-art facility in Ontario that's part of the plan.

It's the company's Western Regional Air Hub, and we got a peek inside.

It's starting to look a lot like the holidays with a flood of packages flowing down the assembly line to be sorted and processed and shipped to you.

"We want to start off by telling our customers and businesses all over the world that UPS is peak ready. That involves our people, our customers and the operation as we gear up for a very successful 2021 peak which is a continuation of the record-breaking peak that we had in 2020," said the vice president of sales at UPS, Dana Holliday.

Inside the more-than 400,000 square feet behemoth there are 29 miles of conveyors shuttling some 400,000 packages a day.

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With Halloween in the rear-view mirror, the road ahead to the rest of the holiday season looks complicated with every part of the supply chain strained.

"Our peak season is a planning period all year round for the weeks between Thanksgiving and Christmas. We'll even extend it a little bit further into January which is the second wave of peak which is the return side of the Christmas holiday shopping season," Holliday said.

Santa couldn't get the job done without automated facilities like UPS helping to pack the sleigh with mountains of holiday cheer.

"This is our West Coast air facility which is for Alaska, Hawaii, the West Coast. It's really the gateway to Asia as well as back and forth from Asia," Holliday added.

Correction: An earlier version of this story cited a representative stating the facility processes 400,000 packages per hour. That is incorrect - the facility processes 400,000 packages per day, according to UPS.
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