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New software decodes emotions over phone

May 11, 2010 12:52:54 AM PDT
New computer technology can decode human emotions over the phone, and it's already being used in call centers around the country.The software, called Magnify, breaks down a human voice to identify a person's emotional state. Israeli company eXaudios is testing the software's use in diagnosing medical conditions such as autism, schizophrenia, heart disease and even prostate cancer.

Some companies are already using Magnify at their call centers, with software suggesting various ways a customer service agent can pitch a product or service.

Magnify can also tell if a person is unlikely to buy and suggests the agent end the conversation before the client gets angry.


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