Annette Lujan must have experienced an unimaginable panic as she was stuck inside that elevator. On Thursday her family is trying to remember the good times while asking questions about exactly what happened.
"She was just fun loving," said Lujan's sister Yvonne Garcia. "Very, very lively."
Garcia says her sister was a single mother living in Huntington Beach who had worked at Cal State Long Beach for the last nine years.
She's still stunned Lujan was crushed to death inside the building's only working elevator.
"I was just baffled, I couldn't believe it," said Garcia.
School officials say Lujan was on the elevator coming from the third to first floor.
"When the doors opened the floor was not in the right place," said Tony Barone from Cal State Long Beach. "She decided to get out of the elevator and it moved. And that's when she became trapped."
Firefighters said they responded as quickly as they could, but by the time they arrived Lujan was dead.
Her sister wonders if more could have been done sooner.
"I just want answers," said Garcia. "I want them to be able to give me answers."
Garcia lives in Bakersfield. She says Lujan's daughter, who is living at USC, is on her way up north to mourn.
