NorCal restaurant sparks outrage for 18% gratuity policy for 'parties of one or larger'

KGO logo
Friday, September 22, 2023
South Bay restaurant's new gratuity policy sparks outrage
Pho Ha Noi, a Vietnamese restaurant, is charging 18% gratuity on every check.

CUPERTINO, Calif. -- A Northern California restaurant's new policy is sparking outrage on Reddit.

Pho Ha Noi, a Vietnamese restaurant in the South Bay, is charging 18% gratuity on every check.

MORE: What is tipflation? When to tip and when to skip

A recent diner posted a picture of their receipt, showing the surcharge applies to "parties of one or larger."

More than 5,000 infuriated Redditors responded, saying they've heard of surcharges for large parties but never this.

MORE: Consumers cry 'emotional blackmail' as self-checkouts solicit tips

If you see an iPad at checkout, you can bet you'll be asked if you'd like to leave a tip. But should you tip if you're standing at self-checkout?
Copyright © 2024 KGO-TV. All Rights Reserved.