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Last-minute buyers top off strong shopping season

December 24, 2011 5:48:50 PM PST
It's that time for caroling, eggnog, holiday cheer - and for some, a frantic dash to the mall before stores closed on Christmas Eve.

Last-minute shoppers hit stores on Christmas Eve in a surge that retailers hope will top off a strong holiday shopping season.

Among them was Len Boswell. He started his shopping at 6 a.m. at Starbucks. Later in the morning he was at a CVS drugstore in Decatur, Ga., picking up candy and a neck pillow for his wife.

"I should have done this a couple of weeks ago," acknowledges Boswell, 68, a director of book publishing at a nonprofit.

Stores are expected to ring up $469.1 billion during the holiday season, which runs November through December. The final week before Christmas can account for up to 20 percent of those sales.

Retailers tempered their expectations heading into the season because they worried that Americans weren't ready to spend in the weak economy.

But sales have been brisk during the two-month period, rising 2.5 percent from the start of the season on Nov. 1 through last Saturday, according to research firm ShopperTrak, which did not give a dollar figure. As a result, ShopperTrak upgraded its sales growth forecast to 3.7 percent from its 3 percent estimate heading into the season.

"We're seeing good traffic, good sales," said Sherif Mityas, a partner in the retail practice at A.T. Kearney, a management consulting firm. "Even with all the bad news and hesitancy in terms of the economy, consumers are still opening up their wallets more than last year, which is good news."

But at a time when Americans are still concerned about high unemployment, stagnant wages and market uncertainty, retailers aren't willing to leave anything to chance on the final shopping days before Christmas.

Toys R Us and some Macy's have been open 24 hours a day in the days leading up to Christmas. At malls, Abercrombie & Fitch has been offering a blanket 50 percent off on all items while J. Crew and Madewell offered 30 percent off. Retailers' promotional e-mails are up 34 percent from a year ago, according to Responsys, which tracks e-mail activity from more than 100 merchants.

"They're clearly putting their best foot forward on promotions right now," said John Morris, analyst at BMO Capital Markets.

Morris estimates that promotional sale activity is up about 7 percent compared with last year, taking into account the level of markdowns and the amount of goods marked down.

Whether it's the sales or just plain-old procrastination, last-minute shoppers were drawn to stores across the country on Christmas Eve.

Taubman Centers, which operates malls across the country including The Mall at Short Hills in New Jersey and Beverly Center in Los Angeles, reported almost-full parking lots at some malls by 10 a.m., earlier than last year. Apparel, electronics, perfume and jewelry were among the biggest sellers.

Macy's, in New York's Herald Square, also was packed with shoppers by late morning. The store has been open around the clock since Wednesday and was set to close at 6 p.m. on Saturday.

Kimberly Sylvester, 28, was out for the first time doing her holiday shopping Christmas Eve. She had already spent $160 at Victoria's Secret, taking advantage of a sale - two bras for $40 - for her sister. At Macy's, she picked up Lauren by Ralph Lauren sheets marked down to $79. Sylvester, who works with special needs children, said she has been too busy to shop.

At Manhattan Mall in New York, there was a steady stream of shoppers Saturday morning.

Shamek Shider, 22, was among them. He had spent $100 at Macy's on snow suits for his goddaughter on Friday, his first time out holiday shopping. He came back on Christmas Eve and spent $250 on jewelry and clothing at Macy's and J. C. Penney for his mother, sister and other relatives.

"This is when I see the best deals," said Shider, who lives in Newark, N.J.

Ryan Eagle, 25, planned to hit South Park Mall in Charlotte, N.C., Saturday morning to shop for presents for his wife. He always shops on Christmas Eve, he said, to get good deals and to people-watch. Last year, he found $200 boots on sale for $50 at Macy's.

"I'm a last-minute person," he said. "I enjoy going out and watching everyone run around."

Mae Anderson reported from Atlanta, Ga.

Retailer Writer Anne D'Innocenzio in New York contributed to this report.

Hours for some area stores:

14 Macy's stores will be open for 83 consecutive hours - open at 7 a.m. on December 21st and stay open until 6 p.m. on Christmas Eve.
27 stores will be open until 2:00 a.m. on December 23rd

Toys 'R Us
Stay open for 112 hours straight starting at 6 a.m. Tuesday, Dec. 20 and continuing through 10 p.m. on Christmas Eve

Old Navy
All stores open from 7:00 a.m. to 12:00 midnight
Christmas Eve: 7:00 am- 7:00 pm

All stores open until midnight through December 23rd
Christmas Eve: 7 a.m. to 7 p.m. on

All stores open 8:00 a.m. - 11:00 p.m. through December 23rd
Christmas Eve: 7:00 am to 9:00 pm (some close earlier at 7:00 pm depending on location)

All Wal-Mart superstores open 24 hours through December 23rd.
Christmas Eve: 10:00 am to 6:00 pm ** some open until 8:00 pm

Best Buy
All stores open 9:00 a.m. to 11:00 p.m. through December 23rd
Christmas Eve: All stores open from 7:00 a.m. to 5:00 p.m.

JC Penney
All stores open until midnight through December 23rd
Christmas Eve: All stores open 7:00 a.m. to 6:00 p.m.

All stores open 6:00 a.m. to midnight through December 23rd
Christmas Eve: All stores open 6:00 a.m. to 6:00 p.m.

Apple Store
7:00 am to 9:00 pm
Christmas Eve: Grand Central Stations location open 10:00 AM - 7:00 PM

Christmas Eve: All stores open 9:00 a.m. - 5:00 p.m.
Regular weekday hours (10:00 am to 8:30 pm)

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