Mike Grabowski is an employee in the airline industry who is currently unemployed, like many in his industry. During an ABC7 livestream to answer questions about unemployment, he said he has had trouble getting help from anyone at EDD.
"I was on the phone for almost an hour and a half, I was just trying to get some kind of information. I spoke to two different people. The first time, I was disconnected, so I had to call back. I didn't get a straight answer from anybody," he said.
Michelle Evermore from the National Employment Law Project said that the changes in the system are necessary to make improvements.
"If the state didn't do something quick, if the state didn't do something new, they would continue to fall further and further behind every week, so they had to just stop everything and implement new procedures," she said.
Questions about unemployment benefits or EDD? Expert answers your questions