Chula Vista police officers on patrol are using the new technology. The app is called Live 911.
"We really believe that Live 911 is a game changer," said Lt. Don Redmond
It's changing the way officers receive information from 911 calls.
"My officers have the ability to hear a live feed of the actual 911 call," said Chief Roxana Kennedy.
Real time information during on-going emergencies means a faster way to respond. The software was developed by L.A.-based technology company, HigherGround, after being approached by retired Chula Vista Police Department Capt. Fritz Reber, who wanted officers to be as informed as possible when responding to calls.
Racially biased 911 calls would be illegal under proposal
"We want them to understand what they're going to be thinking about what they might do before they get there," said Reber.
"The officers are able to hear the call for service, tone of voice, the urgency, they're picking up on clues that may not have been entered into the computer system or dispatched," said Redmond.
Chula Vista police say they've already had two situations where officers heard emergency calls of someone in need of CPR.
"The officers were there before the call was ever dispatched to the officers," said Redmond.
As for the cost. HigherGround will only say pricing depends on the number of officers using the software at the same time.
After six months of testing, the entire Chula Vista Police Department now uses the system.
"We have two other police departments, Clovis Police Department in California and Polk County in Florida is beta testing as well," said Terry Ryan, HigherGround president and CEO.
Chula Vista's police chief says Live 911 can help police de-escalate potentially dangerous situations.
"This is an opportunity to help officers have more information to make better informed decisions, to get there quicker and to save people's lives," said Kennedy