Jon Cantrell says he loves Wal-Mart and usually goes twice a day. On a Dec. 2 visit to the store to buy Christmas ornaments for his family tree, he said he got into a dispute with an employee over price matching.
When the employee turned him down, that's when Cantrell complained to managers.
Four days later, Cantrell returned to the same Wal-Mart, located in San Tan Valley, and he was handcuffed and escorted out by Pinal County sheriff's deputies.
Store officials say they kicked him out of the store because Cantrell threatened an employee during his last visit. The company says the incident didn't have anything to do with price matching.
In fact, former Wal-Mart employees at that retail location told ABC News that Cantrell often tried to use expired ads to price match and the company would often make exceptions for him.
Cantrell says he never threatened anybody in his life. He said he values his family too much to put them in jeopardy.
Wal-Mart released the following statement to ABC News on Tuesday:
"The safety of our associates and customers is our top priority, and we find threats of violence unacceptable. This customer threatened our associate with bodily harm. Out of abundance of caution, local law enforcement was contacted. Due to continuous threats of violence, the customer is no longer welcome at the store."
ABC News contributed to this report.
